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Conversations

Conversations

Manage customer conversations across email, SMS, social, live chat, and internal team communication.

30 articles · 2 folders

Conversations(28)

How to Mark a Conversation as Read3 min read
View and Edit AI Response Information in Conversations3 min read
Overview of Conversation Filters3 min read
How to Use CC and Bcc in the Email Composer3 min read
Contact Engagement Score3 min read

Manual Actions(2)

How to Add a Manual Call Action to a Workflow3 min read
How to Set Up a Manual SMS Action3 min read

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